Poste Deliverybox International Express With Poste Deliverybox International Express, you can send rapid shipments to the EU and United States.

Poste Deliverybox International Express delivery takes place Monday to Friday, with the following estimated timeframes:

• EU countries (main areas): 2 working days, in addition to the day of sending
• USA (main areas): 3 working days, in addition to the day of sending (excluding customs procedures)

For details of transit times, please consult the  online customs assistance .

Weekends and bank holidays are not considered when counting delivery times. For the delivery time to be observed, it is necessary for the shipment to be accepted before the cut-off for acceptance indicated by post offices.

 
For more information, please call from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
 - 803.160, free number reachable from a fixed line
 - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made

Poste Deliverybox International Express cannot be used for the following locations:

• EU: Mount Athos (Greece), Heligoland and Büsingen (Germany), Guadeloupe, French Guiana, Martinique and Réunion (France), Ceuta, Melilla and the Canary Islands (Spain), Åland Islands (Finland), Faroe Islands, Greenland (Denmark) and the Netherlands Antilles (Netherlands)
• USA: American Samoa, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, Johnston Atoll, Kingman Reef, Midway Atoll, Navassa Island, Howland Island, Palmyra Atoll, Baker Island, Jarvis Island and Wake Island.
• Great Britain and Northern Ireland

 
Shipments cannot be sent to the embassies of Cuba, Eritrea, Iran, Myanmar (formerly known as Burma), North Korea, Syria, Somalia and Sudan.

To find out which items are not permitted for transport, please consult the foreign Shipments Guide and the Customs information for Poste Deliverybox International Express.

Online customs assistance 
You can find out which accompanying customs documentation is required and the types of items permitted for shipment to the countries covered.
 
Home pick-up
You can request home pick-up of Poste Deliverybox Express parcels across Italy¹:

• calling from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
   - 803.160, free number reachable from a fixed line
   - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made
• once the call is connected, press 1 to access mail, express courier and parcel services
• then press 2 to access parcel services
• then press 2 to provide home pick-up details to an operator

 
Pick-up will take place at the ground floor of the address provided, between 09:00 and 18:00, Monday to Friday. Pick-up appointments are not available. This service is free of charge.

^₁Pick-up is only excluded from San Marino, Vatican City, Campione d’Italia and Livigno-Trepalle.

Holding as undelivered 

A free holding period is applicable from a minimum of 3 days to a maximum of 10 days.
 
Return to sender
Request that the parcel is returned to the sender or abandon the shipment in the event of failed delivery to the addressee, checking the appropriate box on the Waybill. This service is free of charge. For prepaid packages sent to the US, return is carried out with a charge to the sender for any customs charges due for reimportation.

You can access updates for shipment:

• with the Search Shipments function, entering the code on your receipt under the barcode. The code must be entered without spaces or hyphens (e.g. 050000201242)
• by calling from Monday to Saturday - excluding Sundays and public holidays - from 8:00 to 20:00, the following numbers:
   - 803.160, free number reachable from a fixed line
   - 06.4526.3160, number reachable from fixed and mobile networks according to the costs of the telephone operator from which the call is made
• on your mobile with Poste Italiane App , using the Search Shipments function

 

Documents are available in the relevant section in Italian, within the " Scopri di più " module.